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[d] How can I make it easier for users to reach tech support at my school?

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Q. How can I make it easier for people to reach tech support at my school?

A. You can set up a User Support Request contact by going to Domain Control, clicking the Manage Domain icon in the upper-right, and selecting Settings.

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Then, enter the e-mail address for your User Support Request contact and click Save.

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Who should I put as my User Support Request contact?

You definitely shouldn't put helpdesk@mesozoic.edu - that's not a real address!

It's usually best to list one or two of your Domain Administrators here, or the e-mail address for your school's support team, if you have one. If you're just starting with Haiku Learning, your School Advisor or your Account Executive can help you choose the right person for this field.

 

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