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[t]Why doesn't Microsoft Outlook recognize the email list from my PowerSchool Learning roster?

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Q:  Why doesn't Microsoft Outlook recognize the email list from my PowerSchool Learning roster? 

A:  This problem is caused by the way Outlook processes list of email addresses.  Unlike many other email programs, Outlook expects to see semicolons separating email address in a list while most other programs use commas, or both.  

The good news is that there is a setting in Outlook to make it recognize commas as address delimiters.  

Follow these steps for Outlook 2007 and Outlook 2003 to turn this on: 

  1. Open Outlook 
  2. On the Tools menu, click Options. 
  3. Click E-Mail Options, and then click Advanced E-Mail Options. 
  4. Under When sending a message, click to select the Allow comma as address separator check box. 
  5. Once this is turned on Outlook will recognize all the different addresses in the list, though it takes a few seconds to process them after it opens the new message.

Follow these steps for Outlook 2010:

  1. Open Outlook
  2. Click the ‘File’ menu
  3. Click ‘Options’
  4. On the left, click ‘Mail’
  5. Scroll down to the ‘Send Messages’ section
  6. Check ‘Commas can be used to separate multiple message recipients’
  7. Click ‘OK’
  8. Close and reopen Outlook
  9. Once this is turned on Outlook will recognize all the different addresses in the list, though it takes a few seconds to process them after it opens the new message.

You can find more information on this setting on Microsoft's Support site here:

Outlook 2007 and Outlook 2003 do not recognize a comma as an e-mail address separator

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