We’ve Moved

Please update your bookmarks. Support for PowerSchool Learning has moved to the new PowerSchool Community. Visit the PowerSchool Community to find answers in our knowledge base and participate in discussions.

 

How can we help?

[t][s]Why do I get a .gif file that says 'Cannot download ...'

Follow

Q: When trying to download a file, I get a .gif file that says "Cannot Download! We're sorry but you cannot download this file."

A: There are a few reasons this could happen

  • You might have been automatically signed out of PowerSchool Learning when your session timed out. Try refreshing the page, if you get a login screen, log back in and try to access the file again.
  • You might have followed a link sent by someone else which points at a file you don't have permission to access.
  • You might be using a download manager or accelerator (such as FDM). Try disabling any download managers you've installed then download the file again.

 

Powered by Zendesk